Delivery Information

Shipping and Handling

When will my order be shipped from MEDTECH C&S LIMITED?

Orders received on weekdays before 8 p.m. Ireland,South Korean,Moldova time are shipped on the same day (subject to payment approval/confirmation and stock availability). Orders received on weekends or Public holidays will be shipped on the next business day. 

What are your shipping rates?

Our system evaluates rates from UPS, FedEx,DHL and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates.

Are there any processing fees?

 Orders over $1,000 USD will attract free delivery expenses while some with heavier weights may be discounted to reduce shipping charges.

How can I track my MEDTECH C&S LIMITED order once it has shipped?

Just use our Order Status page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.

What do MEDTECH C&S LIMITED mean by Flar rate?

 it simply means a temporarily shipping cost for an order placed online which may be retained or re-adjusted with value and rate estimation from our couriers.

How do I contact the courier?

We will pass you the link to our courier webpage to track and trace the path of your order along-side the accurate tracking number.

UPS / DHL / FedEx / USPS has my package but they haven't delivered it. Why?

Please contact the courier using the contact information available on their respective webpage to find more information about the status of your package and you can as well contact us through our live-chat,Whatsapp,e-mail or telephone for proper explanation and timely resolutions if you find it complex to contact the courier.

Will MEDTECH C&S LIMITED pay for return shipping of defective merchandise?

Yes, MEDTECH C&S LIMITED will clear the bill of return shipping costs on defective,damaged or spoilt packages. We will, however, gladly replace your defective item at no extra charge. 

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, Kindly e-mail([email protected]) us or chat us on whatsapp(+44 7452273447),livechat and you can as well give us a call.

Does MEDTECH C&S LIMITED ship internationally?

Yes, MEDTECH C&S LIMITED ships internationally. 

What should I do if my package is damaged, tampered with, misdelivered, or lost?

For damaged, tampered with and misdelivered packages, please call/e-mail Customer Service within three days of your delivery date.

For lost packages, please call Customer Service at +44 7452273447 within two days of your expected delivery date.

What happens if a package has the wrong address?

For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer.MEDTECH C&S LIMITED reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the buyer and will be duly instructed on way forward.

Do MEDTECH C&S LIMITED offer coupon code for large order?

Yes MEDTECH C&S LIMITED offer coupon codes for discount issuing on larger orders which also might attract free delivery expenses to the buyer.

Here are some estimation values of items freight cost.


AUSTRALIA
ORDERS ABOVE $1,000METRO AREAS1-3 BUSINESS DAYSFREE
ORDERS ABOVE $1,000REGIONAL AREAS3-5 BUSINESS DAYSFREE
ORDERS BELOW $1,000METRO AREAS1-3 BUSINESS DAYSVARIES
ORDERS BELOW $1,000REGIONAL AREAS3-5 BUSINESS DAYSVARIES


NEW ZEALAND
EXPRESS DELIVERY
(orders above $1,500)
2-3 BUSINESS DAYSFREE
EXPRESS DELIVERY
(orders below $1,500)
2-3 BUSINESS DAYSVARIES
STANDARD DELIVERY3-5 BUSINESS DAYS$120 & ABOVE


INTERNATIONAL
Delivery times vary depending on the country
ORDERS ABOVE $2,000VARIES
ORDER BELOW $2,000VARIES



DISCLAIMER

According to major International Export Regulations, businesses are required to declare the exact value of all items and identify the order as dutiable. In addition, it is prohibited by law to identify an order as a gift for export purposes.

You may need to pay customs or import duties for your order once it reaches your destination country. As customs policies vary depending on the country, any customs and duty taxes that may be incurred will be duly deliberated for easier solutions to our clients

If you have any concerns, please contact your local customs office.

*All Prices are in USD and do not include any overseas taxes and duties. Kaufstore is not liable for any delays caused by unforeseen circumstances (e.g. national disasters, strikes etc).